Privacy Notice
This Privacy Notice outlines how Twix Consult collects and processes your personal data when you visit our website or mobile applications. It explains what we do with your data, how we keep it secure, and your rights regarding your personal information.
Who We Are
Twix Consult is a Ugandan e-commerce platform that connects sellers with consumers, facilitates package delivery, and processes transactions. Our parent company is Twix Consult Technologies AG. Information about our subsidiaries can be found on our website.
Data We Collect
Personal Data: Information that can identify you directly or indirectly. We collect personal data to provide tailored services and improve our offerings.
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Information You Provide:
- Contact details (name, address, phone, email)
- Demographic information (date of birth, gender)
- Payment information (credit card details, billing address)
- Responses to surveys and competitions
- Marketing preferences
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Information We Automatically Collect:
- Device information (PC, tablet, mobile)
- Usage data (pages visited, time spent)
- Social media profiles and interactions
How We Use Your Personal Data
We use your data to:
- Register you as a new customer
- Process and deliver orders
- Manage your relationship with us
- Conduct promotions and surveys
- Improve our products and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Consent: For marketing communications.
- Legitimate Interests: To promote our services and understand customers.
- Contract Performance: To fulfill orders and provide services.
- Legal Compliance: To meet legal obligations.
Sharing Your Personal Data
We may share your data with:
- Third-party service providers for order fulfillment and marketing
- Partners to deliver products and services
- Other companies for fraud detection and legal compliance
International Transfers
Your data may be transferred internationally, with safeguards in place to ensure protection equivalent to that in your home country.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Notice and to comply with legal requirements.
Data Security
We implement security measures to protect your data from unauthorized access and breaches. Access is restricted to authorized personnel only.
Your Legal Rights
You have rights regarding your personal data, including:
- Access and correction
- Erasure requests
- Restriction of processing
- Data portability
To exercise these rights or close your account, contact us at sales@twixconsult.ug.
Contact Us
For questions about this Privacy Notice or our data practices, please reach out to our Data Privacy Officer at Mpererwe-Gayaza Road.
Related Practices
- Cookies Notice
- Terms and Conditions
