Thank you for choosing Twix Consult Limited! We’re dedicated to ensuring your satisfaction with every purchase. Here’s a summary of our refunds and returns policy to help you navigate the process:
Returns
- Eligibility: Return most new, unopened items within 7 days of delivery for a full refund.
- Conditions: Items must be in their original condition, including all packaging, manuals, and accessories.
- Exceptions: The following items are non-returnable:
- Software
- Downloadable products
- Gift cards
- Personalized items
Initiating a Return
- Contact Us: To start a return, reach out to our customer service at sales@twixconsult.ug or call +256775045337. Our team will guide you through the return process.
Return Shipping
- You’re responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Refunds
- After we receive and inspect your returned item, your refund will be processed within 3 business days and credited to your original payment method.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately for a replacement or a full refund, including return shipping costs.
Warranty
- Most products come with a 3-month warranty. For assistance, please contact our customer service team.
Cancellations
- You can cancel your order any time before it ships. If it has already shipped, please return it as per our returns policy.
Additional Information
- Proof of Purchase: Keep your original receipt or order confirmation for any returns or refunds.
- Contact Us: For any questions or concerns about our policy, feel free to reach out.
We value your business and are here to ensure a hassle-free shopping experience. Thank you for shopping with us!