Refund and Returns Policy

 

 Thank you for choosing Twix Consult Limited! We’re dedicated to ensuring your satisfaction with every purchase. Here’s a summary of our refunds and returns policy to help you navigate the process:

Returns

  • Eligibility: Return most new, unopened items within 7 days of delivery for a full refund.
  • Conditions: Items must be in their original condition, including all packaging, manuals, and accessories.
  • Exceptions: The following items are non-returnable:
    • Software
    • Downloadable products
    • Gift cards
    • Personalized items

Initiating a Return

  • Contact Us: To start a return, reach out to our customer service at sales@twixconsult.ug or call +256775045337. Our team will guide you through the return process.

Return Shipping

  • You’re responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Refunds

  • After we receive and inspect your returned item, your refund will be processed within 3 business days and credited to your original payment method.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately for a replacement or a full refund, including return shipping costs.

Warranty

  • Most products come with a 3-month warranty. For assistance, please contact our customer service team.

Cancellations

  • You can cancel your order any time before it ships. If it has already shipped, please return it as per our returns policy.

Additional Information

  • Proof of Purchase: Keep your original receipt or order confirmation for any returns or refunds.
  • Contact Us: For any questions or concerns about our policy, feel free to reach out.

We value your business and are here to ensure a hassle-free shopping experience. Thank you for shopping with us!

 

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